Makers of high-tech products such as networking, server and storage devices spend millions trying to understand the log data their products generate at customer sites. Many vendors build “call-home” capabilities into their hardware to capture these logs and send the data back into their systems for further analysis. And with good reason - industry experts estimate that product feedback from call-home data can be worth more than 4% of revenue in services for some enterprise vendors, as they use this valuable information to:
- lower support costs by up to 20%
- increase service revenues by 25%
- cross-sell and up-sell new sales opportunities
- enhance customer satisfaction through product enhancements and faster resolution of issues.
Only Glassbeam delivers product analytics
Glassbeam is the first company to provide a software-as-a-service (SaaS) solution for product analytics – an automated, highly visual solution to help equipment manufacturers unlock the business value of operational data that is routinely communicated back to their organizations via “call-home” capabilities.
Our solution incorporates patent-pending technology that can analyze product information from multiple sources, including customer product logs. The Glassbeam solution automatically creates Clearhives™ that can be used to glean keen insight into key functions including:
Fast, measurable ROI
Many system vendors invest significantly to build data warehouses and analytic applications to gain insight from call home information – a major development and maintenance effort that diverts IT resources from other tasks. Glassbeam delivers fast, measurable return on investment by:
- providing world-class, value-added product analytics that exceed most in-house development efforts, at a much lower cost
- dramatically reducing time-to-value – your organization can be up and running with Glassbeam in a few weeks, compared to months spent in internal development.
