CUSTOMER INTELLIGENCE

Integrating Machine Log Data with CMMS Solutions. An Exciting Opportunity for Glassbeam!

Pawan Jheeta
Apr 12, 2018

Glassbeam loves its customers. Customer development is an integral part of Glassbeam. Our healthcare/clinical customers are telling us how the newly launched Glassbeam CLinical Engineering ANalytics (CLEAN) Blueprint is creating immense value by analyzing machine log data and presenting deep insights about machines in their clinical environment.

Glassbeam for Glassbeam (Part 6) – In SaaS, ‘Sale’ is not the end of Sales cycle

Pramod Sridharamurthy
Aug 21, 2017

In my concluding post, let’s look at the use cases that help our Sales/Account teams to manage our customer relationships efficiently, discover upsell and cross sell opportunities and analyse application use across our install base to help improve the adoption of our product. 

Glassbeam Analytics - Sales Use Cases

Glassbeam for Glassbeam (Part 5) – Data Driven Product Management

Pramod Sridharamurthy
Aug 14, 2017
Glassbeam for Glassbeam - Product Management
 
Product Management is not an easy thing to do. Bulk of the company’s resources and direction is driven by the decisions made on the roadmap of the product. Bad decisions lead to wasted effort internally and in the best case lead to unhappy customers and in the worst case, lead to losing customers. 
 

Glassbeam for Glassbeam (Part 3) – Making our Support Team Super Heroes!

Pramod Sridharamurthy
Jul 31, 2017

In the second post of this series, I have listed the high level use cases of Glassbeam for Glassbeam across our internal teams: Technical Support, Sales, Engineering, and Product Management. In the next 4 posts, I will dive deep into the use cases for each of the above teams and talk about the value Glassbeam for Glassbeam as a data-driven decision making solution, brings to each team.

Glassbeam for Glassbeam (Part 2) – Why, Who and for What!

Pramod Sridharamurthy
Jul 21, 2017
In my first blog in this series (here), I talked a little about the importance of log analytics in general and specifically I touched upon the types of logs and the frequency of our log data collection.  In this post, let’s go over the use cases of our teams in Glassbeam. The use cases our teams have are very similar to the use cases that we solve for our customers. 

Medical Device Usability is a Dire Need, Not a Nice-to-Have Option

Vijay Vasudevan
Jul 10, 2017

The connected medical equipment is here and the possibilities of a fresher, richer future are staggering. Imagine CAT scanners talking back to technicians, initiating reports on its profitability, or does a self-diagnosis and tells product management they ought to replace it. These possibilities are not too far into the future but we’re almost there.

What’s On the Chief Data Officers’ Table to Wrestle Data Preparation

Vijay Vasudevan
May 02, 2017

The need for proper tool to organize and understand the underlying patterns in machine data exists. From what we’ve been hearing, that’s gripping the Chief Data Officer’s mind. Why?

Partnering with tsia to transform support organizations

CARLOS QUEZADA
Apr 14, 2016

I must admit – the impetus for this post is squarely ANOTHER POST written by Judith Platz at TSIA.

IOT analytics expansion to accelerate in 2016

PUNEET PANDIT
Dec 21, 2015

In my last post, I wrote about the progress Glassbeam has made this year, leveraging the increasing interest in IoT analytics in a wide range of industries. It is now clear that IoT analytics can dramatically improve business efficiency in everything from operations to product development and customer service. Here, I’d like to look forward at where Glassbeam sees IoT advancing in the coming year.

IOT analytics expansion to accelerate in 2016

PUNEET PANDIT
Dec 21, 2015

In my last post, I wrote about the progress Glassbeam has made this year, leveraging the increasing interest in IoT analytics in a wide range of industries. It is now clear that IoT analytics can dramatically improve business efficiency in everything from operations to product development and customer service. Here, I’d like to look forward at where Glassbeam sees IoT advancing in the coming year.

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