MTTR

Medical Device Usability is a Dire Need, Not a Nice-to-Have Option

The connected medical equipment is here and the possibilities of a fresher, richer future are staggering. Imagine CAT scanners talking back to technicians, initiating reports on its profitability, or does a self-diagnosis and tells product management they ought to replace it. These possibilities are not too far into the future but we’re almost there.

Partnering with tsia to transform support organizations

I must admit – the impetus for this post is squarely ANOTHER POST written by Judith Platz at TSIA.

Machine downtime meets it match

That’s the title of a NICE ARTICLE written recently by Design-2-Part Magazine. And it’s the title of our blog post, albeit with a slight twist – we affirm that Machine Downtime HAS met it’s match – in IoT Analytics platforms.

We need to resolve what “resolution” means

In my last BLOG, I discussed three levels of analysis and each type’s benefits to teams, these were proactive, predictive and prescriptive analytics. Predictive and prescriptive, in particular, demonstrate how the enormous potential of big data combined with today’s advanced analytics can contribute to an organization’s success.

Leveraging machine data to reduce support costs

Most progressive support organizations are now moving to leverage Big data to become proactive. They want to put behind the days when support teams were always behind the curve, with the customer knowing about problems much before support knows about it. Further its takes days or weeks for support teams to understand what is going on based on logs uploaded.