REDUCING SUPPORT COSTS

Integrating Machine Log Data with CMMS Solutions. An Exciting Opportunity for Glassbeam!

Pawan Jheeta
Apr 12, 2018

Glassbeam loves its customers. Customer development is an integral part of Glassbeam. Our healthcare/clinical customers are telling us how the newly launched Glassbeam CLinical Engineering ANalytics (CLEAN) Blueprint is creating immense value by analyzing machine log data and presenting deep insights about machines in their clinical environment.

Glassbeam to Demo Its Rx for Healthcare Equipment and Systems at MD Expo Next Week in Nashville

David Sawatzke
Mar 30, 2018

We are exhibiting at MD Expo April 4-6, a leading high tech medicine (HTM) trade show and conference. It will be held at the Renaissance Nashville Hotel, 611 Commerce Street. We hope you will stop and visit us at booth #119.

How much does medical equipment downtime cost hospitals?

Puneet Pandit
Aug 31, 2017

The increasing demand for better diagnostics is putting pressure on hospitals to invest in high-end medical imaging equipment such as ultrasound and X-Ray devices, computerized tomography (CT) scanners, magnetic resonance imaging (MRI) scanners, and positron emission tomography (PET) scanners. These machines can range from several hundred thousand to a few million dollars each.

Glassbeam for Glassbeam (Part 3) – Making our Support Team Super Heroes!

Pramod Sridharamurthy
Jul 31, 2017

In the second post of this series, I have listed the high level use cases of Glassbeam for Glassbeam across our internal teams: Technical Support, Sales, Engineering, and Product Management. In the next 4 posts, I will dive deep into the use cases for each of the above teams and talk about the value Glassbeam for Glassbeam as a data-driven decision making solution, brings to each team.

Why Heavy Product Manufacturers Should Pay Attention to Customer Service Now More than Ever

Apr 19, 2017

By ‘heavy product’ we mean those in the business of producing turbines, medical imaging devices, HVACs, converged infrastructure, escalators, elevators, mining equipment, oil & gas rigs, and so on.

Glassbeam expands into the supply chain

DEVANG MEHTA
Oct 27, 2015

Today, we are ANNOUNCING that OnProcess Technology, a leading managed service provider that specializes in complex, global service supply chain operations, has selected Glassbeam to assist in improving its triage management and logistic operations. This move is Glassbeam’s first foray into supply chain management. OnProcess will OEM Glassbeam’s IoT analytics platform and offer it as a value-added service to its customers.

Machine downtime meets it match

DEVANG MEHTA
Oct 09, 2015

That’s the title of a NICE ARTICLE written recently by Design-2-Part Magazine. And it’s the title of our blog post, albeit with a slight twist – we affirm that Machine Downtime HAS met it’s match – in IoT Analytics platforms.

Converged infrastructure, here we come!

DEVANG MEHTA
Sep 01, 2015

We always feel elated when we enter a new vertical and win a couple of customers in the space. The joy and excitement is amplified when it’s a white-hot vertical by itself – in this case the Converged and Hyperconverged (simply “Converged” for this post) Infrastructure space.

Troubleshooting troubles! – part 2

PRAMOD SRIDHARAMURTHY
Jul 16, 2013

Basic troubleshooting and Automation

In the previous blog, we looked at some of the steps commonly followed during troubleshooting and also how even though the specifics are different the overall approach is similar.

While looking at finding solutions to enable support, we need to remember that all support problems cannot be treated the same way. If we look at support issues, they are typically broken down into different levels, depending on the complexity of the problem. Most organizations have 3 to 4 levels – L1 – L3 or L4.

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