Transforming your support org into a profit centre

Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.

Virtues of call-home data

Call-home data is one of the often-used buzzwords in the IOT world; yet the nuances and complexities of instrumenting devices and sending back data in a secure and timely manner are often under under-appreciated. This is a bit mystifying, since following best practices in this area can greatly move a company up in its ability to provide product intelligence, health check services, and support automation to end-customers; indeed for IOT-savvy companies the evolution of call-home practices is often in lockstep with the company’s evolution as a whole.