Customers

Kodak Alaris, a manufacturer and marketer of digital imaging and information management solutions, is running a pilot with our machine data analytics solution to gain insights on machine breakdowns and performance degradation from its digital scanners and thin-clients, with the end goal of increasing internal operational effectiviness and providing customer facing analytics to create new value add revenue streams.

Radiographic Equipment Services (RES), a leader in the Medical Imaging Solutions for Healthcare business since 1980, is radically advancing its service offerings by combing their outsourced and supplemental biomedical equipment repair and maintenance services with Glassbeam’s big data insights on imaging modalities such as MRI, CT, PET/CT, Cardiac Cath, Ultrasound and other Diagnostic Radiology equipment.

Brown's Medical Imaging (BMI), one of the largest independently owned medical imaging distributors and service providers, collaborates with Glassbeam as a strategic partner to offer innovative support offerings including proactive support using our predictive analytics solutions for their nationwide healthcare provider customers. In addition, BMI is collaborating with Glassbeam to expand solution coverage to HoLogic product family soon.

UCSF Medical Center, ranked #1 in California and #5 nationwide in United States, is driving its 2020 strategic goals with Glassbeam CLEAN™ blueprint (Clinical Engineering Analytics) to apply predictive analytics capabilities for managing services, gain insights on assets utilization, and improve machine performance of their entire imaging fleet along with biomedical modalities such as physiological monitors, EKGs and Defibrillators.

PTC, a market leader in IoT helping companies design, manufacture, operate, and service things in and for a smart, connected world, is leveraging Glassbeam machine data analytics platform for their global support and services operations to ingest, parse, analyze, and act on complex machine logs collected from their installed base of software products such as WindChill. Glassbeam is also a "Powered by ThingWorx" partner of PTC.

Dell EMC, a part of Dell Technologies, enabling organizations to modernize, automate and transform their data center using industry-leading converged infrastructure, servers, storage and data protection technologies, is leveraging Glassbeam to power its global support and services solutions with proactive and predictive analytics to improve MTTR, create healthcheck reports, and capture anomalous conditions using pre-defined rules.

GE Healthcare, a $19 billion division of GE, operating in 140 countries, and one of the largest manufacturers and distributors of medical machines, is partnering with Glassbeam to Pilot installed base analytics and fleet management for its key customers across North America, including deep insights into asset & operator utilization, plus field service automation based on complex machine logs collected from Ultrasound machines.

Gateway Diagnostic Imaging, a leading imaging center in Texas, leverages Glassbeam analytics to provide realtime alerts to its service engineers on key performance indicators for MRI and CT Scanners, along with environmental data such as room humidity, temperature, compressor pressure, thereby providing enanced patient care by reducing machine downtime, and converting umplanned downtimes to planned maintenance windows.

Siemens Healthineers, with a vast installed base of over 600,000 medical machines worldwide and over 210,000 patient touch points every hour, is engaged with Glassbeam on a Pilot project to analyze machine logs from imaging modalities such as CT Scanners to improve support group efficiency by applying rules and analyzing large volume of complex logs generated from their North America deployment base.

Novant Health, one of the largest integrated network of physician clinics, outpatient centers and hospitals, based out of North Carolina, and serving more than 4.7 million patients annually, leverages Glassbeam Analytics to increase machine uptime for its imaging fleet. In addition, Novant is also the first site to deploy mobile imaging solution with Glassbeam to monitor and act on machine data thresholds.

VytronUS, a clinical stage medical device company developing a next generation ablation system to treat cardiac arrhythmias, leverages Glassbeam to mine machine logs for product management use cases to better understand nature of key procedures performed by technicians, with the goal of identifying potential training, support, or operational improvements that engineering group can make to build better products.

Dimension Data, a $8 billion global systems integrator and managed services provider, leverages Glassbeam across US and Australia operations to assist in planning capacity for virtual machines, storage, servers and related IT infrastructure, providing proactive notifications based on predefined thresholds for anomalies, and profiling usage by key accounts within a time window - all leading towards better forecasting and improved capex decisions.

IBM Storage group, one of the market leaders in enterprise storage, leverages Glassbeam for analyzing machine logs from its DS8K storage product family to derive actionable intelligence from Glassbeam Dashboards for its product and field engineering groups, uses Glassbeam Workbench to draw deep insights on the installed base, with the end goal of resolving 95% of all customer inquires at 1st stage of interaction and increase customer satisfaction.