Glassbeam Showcasing Machine Data Analytics Solutions for Support at TSIA Technology Service World Conference

Glassbeam will be showcasing machine data analytics solutions for support at TSIA Technology Service World Conference.

Who:

Glassbeam, Inc., the machine data analytics company that provides actionable intelligence around the Internet of Things.

What:

Glassbeam will showcase its machine data analytic solutions for Support — including its recently-launched machine learning capabilities to predict the quality of experience (QoE) for users — at the TSIA spring Technology Service World (TSW) Best Practices conference at booth #30.

Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence to the Internet of Things. Glassbeam’s next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence across the entire enterprise.

Glassbeam product analytics enables lower costs, higher revenue and improved customer satisfaction. Using Glassbeam, organizations can:

• Provide proactive and predictive resolution to customer issues, improving customer retention and lowering support delivery costs.
• Create new monetized professional services to advise customers on performance-related issues
• Aggregate product behavior across the entire installed base to enhance product quality, and get market intelligence for sales and marketing purposes.

In addition, Glassbeam and TSIA will co-release a new industry report on customer support technology and distribute it at booth #30.

Why:

The annual TSW Best Practices conference provides an unrivaled source of peer learning, networking and idea sharing; empowering attendees with the information to achieve optimized operational and financial execution.

When:

May 4-6, 2015

Where:

TSIA Technology Service World (TSW) Best Practices Conference
Santa Clara Convention Center
Santa Clara, CA
Booth #30

About Glassbeam:

Glassbeam is the machine data analytics company. Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence around the Internet of Things. Glassbeam’s next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence for companies including IBM, HDS, Aruba Networks and Meru Networks.