What do IBM, Dell EMC, and PTC have in common

Glassbeam’s core expertise in transforming complex machine data into analytics, by leveraging state-of-the-art rules engine and out-of-box applications, enable leading hardware and software manufacturers to reduce support costs, get deep intelligence into installed base usage, and increase revenues with value add services.

Support

Support

Reduce costs in support operations by allowing support teams to drill down to the root cause of any issue instantly, reducing Mean Time to Resolution (MTTR) for escalations between 20%-40%

Product Engineering

Product Engineering

Build better products products by providing product and engineering leaders deep insights from installed base analytics to make data-driven decisions on roadmaps

Services

Services

Increase revenues through value added services as customer facing portals leverage insights from machine data that can be bundled as premium services for Top Enterprise Accounts

What do IBM, Dell EMC and PTC have in common

Glassbeam’s machine log analytics solution not only helps our support team become more proactive at solving escalations but has also helped us automate knowledge base of known issues for internal support group efficiency. With their expanded Support solution, Glassbeam’s solution is well positioned to deliver more value to us as we scale our operations and strive to put more automation in our support workflow.


NICOLA BUCKELY

Senior Director, Global Customer Service at Dell EMC
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Why do data center moguls like Dimension Data rely on Glassbeam Analytics

Planning ahead, monitoring, and managing the lifecycle of cloud infrastructure is super critical for operators to remain competitive in a hyper growth cloud infrastructure market. To do this, it is no easy task to transform and analyze complex machine data from various end points into one unified data model for deep analytics. Glassbeam solution does just that – turn complexity on its head to provide actionable analytics.

Capacity Planning

Capacity Planning

Predict capacity and usage patterns by converting complex multi-structured data from storage, networking, applications and backup solutions, all aggregated across multiple data centers

Proactive Alerting

Proactive Alerting

Rule based notifications on key anomalies by setting custom thresholds, transitioning from reactive to proactive support

Customer Dashboards

Customer Dashboards

Classify customers by usage, capacity, and regions with the goal of identifying top customers to devise effective marketing & support programs, infrastructure planning, and staffing decisions.

Dimension Data’s cloud business is on a rapid growth trajectory. To support this growth we need to partner with big data analytics experts who can help us analyze log data to manage and optimize our multiple global data center operations. I am pleased to announce the partnership with Glassbeam to help us successfully manage this growth.


STEVE NOLA

Group Executive of Dimension Data’s ITaaS Business Unit
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Why top medical device manufacturers trust Glassbeam with their machine data

World class leaders like Siemens, GE Healthcare, and VytronUS rely on Glassbeam Analytics to transform complex machine data into rich dashboards packed with insights on asset uptime, predictive capacity forecasts, and historical usage trends on their multi-million dollar assets: CT scanners, ultrasound and nuclear imaging modalities, defibrillator machines, and next generation ablation systems.

Customer Support

Customer Support

Real time access for support engineers on the entire performance history of all installations of a particular product, searchable by any number of metrics possible

Product management

Product management

Drive product enhancement and development decisions with reliable end-user information and deliver highly detailed information on how product features are being used (or perhaps ignored)

Sales & Marketing

Sales & Marketing

Get insightful usage reports on consumables and component failures to drive future sales, allowing account managers to better understand a hospital’s usage and growth profile.

medical device manufacturers

Machine data analytics is an important design element at VytronUS. Having a well-integrated end-to-end solution for meeting this goal from Glassbeam will make our job much easier in the future. It will greatly enhance our ability to get timely, accurate, and insightful analytics from our machines in the installed base.


DANIELO PIAZZA

Vice President of Software Engineering, VytronUS
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Healthcare provider industry

Why Glassbeam is a disruptive force in the Healthcare provider industry

Glassbeam is at the forefront of the revolution in disrupting the status-quo with its deep know how on how to analyze complex machine data from assets like MRI, CT Scanners, and Ultrasound imaging machines for better service management, asset, and operator utilization.

Service Management

Service Management

Recover $Millions in lost revenues by increasing machine uptime to 99% and above through rule based anomaly detection and alerting field engineers to take proactive and predictive action well in time

Asset Utilization

Asset Utilization

Optimize capital budgets for expensive imaging modalities by tracking asset utilization across the entire fleet by the number of procedures, types of procedures, duration, uptime, and idle time

Operator Utilization

Operator Utilization

Benchmark utilization by viewing aggregated time taken per procedure, machine, operator, and facility to find gaps in training and balance load with machine utilization

Glassbeam's cloud-based solution will provide our service engineers real-time dashboards, alerts, and alarms on the health of the equipment they support. We are excited to be partnering with Glassbeam on this journey and expanding our solution coverage to include other imaging modalities in 2018.


COREY HOLTMAN

President at Gateway Diagnostic Imaging
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